Service delivery policy

• Free plan: a QR menu, ordering from the table, delivery and take-away, a waiter screen and the management panel, with unlimited tables, QR codes, dishes and waiters.
• Paid modules (Sales, Reputation, Guests): the features of each module, described on the Pricing page, are enabled in the same panel for your restaurant.
• The QR codes for your tables, which you download from the panel and print yourself.
• Service emails — access codes and subscription notices — sent from noreply@posmi.app.

• Account: after you fill in the sign-up form we contact you via WhatsApp or email and activate your account. To sign in to the panel you receive an access code by email.
• Modules: they are enabled immediately, when you start the free trial or when Dodo Payments confirms the payment. There is nothing to wait for or install; if the panel was already open, you may need to reload the page.
• Renewals: access continues without interruption while the subscription is paid up.

You open panel.posmi.app in any current browser on a phone, tablet or computer. Your guests open the menu by scanning the table's QR code, without installing any app.

The free plan does not expire. Each paid module is available for the period you paid for (1, 3 or 6 months) and renews under the Terms of service. If you cancel it, it stays active until the end of the paid period.

If you paid for a module and it was not enabled, or you cannot sign in to the panel, write to contact@posmi.app with the restaurant name and the account email. If we cannot fix it, we refund the payment in full under the Refund and cancellation policy.