Refund and cancellation policy

The menu, orders, tables and the panel are free and need no card: there is nothing to cancel or refund.

Each paid module has a 30-day free trial. You add a card, but the first charge happens only on day 30, and we email you 3 days before. If you cancel the module before the trial ends, you are not charged anything.

You can cancel at any time from the panel, in your subscription section, or by writing to contact@posmi.app from the account owner's email address. There is no minimum term and no cancellation fee.

Cancellation takes effect at the end of the paid period: the module keeps working until then and is not charged again. If you paid 3 or 6 months upfront, cancelling stops the renewal and the module works until the end of the prepaid period. The free plan and all your data remain available.

You can ask for a full refund of any payment — the first charge after the trial, a monthly renewal or an upfront payment — within 10 calendar days of it, without giving a reason. When we refund it, we cancel the module.

This period includes the right of withdrawal that Argentine Consumer Protection Law 24.240 grants for distance contracts.

After that period, the current period is not refunded, in full or pro rata. You can cancel the module so it does not renew and keep using it until the end of the paid period. The same applies to upfront payments: the discount is given in exchange for paying the whole period.

In these cases we always refund, whatever the timing:

• a duplicate or mistaken charge is refunded in full;
• if, through our fault, a paid module did not work for more than 24 consecutive hours, we extend your period by the time lost or refund that part of the payment — your choice;
• if we remove a core feature of a module you are paying for, or close your account without any breach on your part, we refund the unused part of the period;
• if you disagree with a material change to the terms, you can cancel the module before it takes effect and we refund the unused part.

Write to contact@posmi.app from the account owner's email address with the restaurant name, the date and amount of the charge (or the Dodo Payments receipt number) and, if you like, the reason. We reply within 2 business days.

Refunds are always made through Dodo Payments to the same payment method you paid with; we cannot send them to another card or account. Once approved, we issue the refund within 5 business days. How long it takes to show on your statement depends on Dodo Payments and on the bank that issued your card. If the payment included taxes, Dodo Payments refunds the corresponding part of them too.

If something went wrong, writing to us is faster than disputing the charge with your bank. Disputes and chargebacks on card payments are handled by Dodo Payments as Merchant of Record; we provide it with the subscription and service-usage information. While a dispute is open, the affected module may be paused; the free plan keeps working.

If we update a module's price, we give you 30 days' notice: you can cancel before the renewal and the new price will not apply to you. If you paid upfront, your price does not change until the end of that period.