How to get more Google reviews for your restaurant (and handle the bad ones)

Before choosing where to eat, many people open Google Maps and check the stars and the latest reviews. That is why getting Google reviews for your restaurant is part of the job, like cleaning or the menu. They also help you rank on Google Maps. And happy guests are usually willing to write one; they just need to be asked.

How to get Google reviews: ask at the right moment

The best moment is the end of the visit, with dessert still on their mind and the phone in hand. Two days later, they have forgotten. Keep the ask short and personal, with a direct link from your Business Profile under “Ask for reviews”.

7 ways to ask for reviews without being pushy

1. 1The server, when a guest gives a compliment: “So glad you liked it! If you have a minute, a Google review helps us a lot.”
2. 2A QR code on the table or the bill that opens the review directly.
3. 3A short link in your Instagram bio and WhatsApp booking message.
4. 4Delivery: a small card with the QR code in the bag.
5. 5Ask for details: “tell us what you ordered” adds dish names people search for.
6. 6Tourists: let them write in their language; it helps other travelers in Buenos Aires.
7. 7Reply to every review. Guests who see the owner answering are more likely to write.

How to respond to a negative Google review

1. 01

   Reply quickly

   Within a day or two. An unanswered complaint looks ignored.

2. 02

   Thank and acknowledge

   No “but” and no excuses: “You're right, a milanesa should never arrive lukewarm.”

3. 03

   Say what you changed

   Something concrete: “We've added a cook on Saturday nights.”

4. 04

   Take it offline

   Leave a contact to sort it out. Don't ask them to delete the review.

Your reply is for everyone who reads it before choosing where to have dinner. Answer the good ones too: “Thanks, Sofi! Next time try the homemade flan” takes 20 seconds.